PayGuardian Cloud Tetra Solution
Introduction
BridgePay is excited to announce PayGuardian Cloud Tetra (Beta), a semi-integrated solution joining our PayGuardian Cloud API with Ingenico Tetra payment terminals.
Documentation and Postman collections: PayGuardian Cloud
Ingenico devices do not come with a power cable, power pack or USB/Ethernet cables. Please ensure you explicitly order the required cables. Most use cases will require the Ethernet enabled power cable.
Device Configuration
Devices can be ordered from these distributors:
The Phoenix Group (TPG), an Ingram Micro company
PCI-validated point-to-point encryption (P2PE)
Standard BridgePay end-to-end encryption (E2EE)
Standard BridgePay end-to-end encryption (E2EE)
Additional distributors coming soon
When ordering devices from distributors, please include the following information with your request:
PayGuardian Cloud
State that the terminal must be configured for BridgePay’s PayGuardian Cloud solution
Ingenico Tetra device model
Lane/3000
Lane/3600
Lane/5000
Lane/7000
Lane/8000
Link/2500
Move/5000
Environment (select one)
Production
UAT
Key injection
Slot 0 (optional): Debit key (only needed if processing debit)
Slot 5 (required): BridgePay end-to-end encryption (E2EE) key
Download Files for Device Distributors
Ingenico Local Loading Tool (LLT)
Install LLT first. Use it to connect to the Ingenico Tetra device and install the PayGuardian Cloud Tetra package.
PayGuardian Cloud Tetra packages
Note: These are release packages. For debug versions, please contact TetraBoarding@bridgepaynetwork.com.
Production 1.32
UAT 1.32
Boarding
When boarding a merchant who intends to use PayGuardian Cloud Tetra, the Reseller must request device configuration from BridgePay, as the device serial number is required, as well as parameter defaults.
Complete the following request form and return to TetraBoarding@bridgepaynetwork.com. All fields are required.
Confirmation will be returned upon completion of boarding in our Hosted Estate Manager.
Below is an glossary of the terms found in our Bulk Tetra Terminal Request Form:
Boarding Form Header | Description Of Field |
---|---|
Environment | Where you want your terminal boarded for (ex. UAT, Production) |
Reseller Name | The name of your Reseller Account within the Gateway |
Reseller ID | The number assigned to your Reseller Account within the Gateway |
Merchant Group Name | The name of your Merchant Group within the Gateway |
Merchant Group ID | The number assigned to your Merchant Group within the Gateway |
Merchant Account Name | The name of your Merchant Account within the Gateway |
Merchant Account Code | The number assigned to your Merchant Account within the Gateway |
Device Type | The model of the Tetra device we are boarding |
Device Serial Number 1 & 2 | The 25 digit SN found on the bottom most Ingenico tag on the back of your device. |
Automatic Updates | Whether or not you want your terminal to automatically update to the newest version once it is available |
Automatic Update - Frequency (Days) | How often your device checks to see if a new update is available for download |
Automatic Update - Device Update Time | The time in which your device checks to see if a new version is available to be downloaded |
All Settings Enabled | Answer Yes if you wish for all settings to the right of this column to be enabled. |
Daily Reboot Time (11pm if Blank) | The time you wish for the device to do its daily reboot. |
EMV Chip Insert | The ability to accept payments on the device through inserting the card into the device |
EMV Contactless | The ability to accept payments on the device through Tap (including Apple Pay & Google Pay) |
Manual Entry | The ability to manually type the card information on the device if a card is not present. |
Signature Capture | The ability to require the cardholder to sign for the transaction |
Cash Back | The ability to allow for a debit cardholder to request for cash back after the transaction |
Tip Prompt | The ability to allow for cardholders to choose a tip amount during the payment process |
Amount Confirmation | The ability to make the cardholder confirm the amount being charged on their card prior to payment presentation |
CVV Prompt | The ability to require the CVV of the card to be presented during payment |
ZIP Prompt | The ability to require the ZIP code of the billing address of the card to be presented during payment |
Debit AID - MASTERCARD | The ability to set how Mastercard debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - VISA | The ability to set how VISA debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - AMEX | The ability to set how American Express debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - DISC | The ability to set how Discover debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - DNA | The ability to set how DNA debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - UnionPay | The ability to set how UnionPay debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Debit AID - JCB | The ability to set how JCB debit card purchases are processed, whether it requires a PIN (US Common), does not require a PIN (Global) or allow the cardholder to decide. |
Download & Pairing Process
Upon receipt of the terminals, a final download must be completed to ready the device for use with PayGuardian Cloud. The following instructions should be provided to the recipient of the terminals (merchant or reseller partner) to complete this final download:
Plug the device into power and Ethernet
Wait for the boot process to complete
Terminal should load to a Welcome payment screen
Connect the Device to Hosted Estate Manager for Download Management
Press 2634
Press “F”
Select “Tetra Admin”
Select “2 - Download Application”
Select “2 - Start Download”
For “Enter Package Name” hit the Green O key (there is no need to enter a name)
Download will take place
Note that the device will reboot multiple times during the download. Do not interrupt power or Ethernet connections.
Pair the device with PayGuardian Cloud following the process for Pairing with PayGuardian Cloud
Use the GetPairingCode request to obtain a pairing code
Enter the Pairing Code on the device
Use the GetUUID request to retrieve the terminalID
Complete a transaction using the PayGuardian Cloud API with your terminalID
Beta Feedback
We would like to hear any/all feedback regarding your entire experience ordering/configuring/using the devices as you would in normal business operations.
All beta feedback should be submitted via email to TetraBoarding@bridgepaynetwork.com with the subject line: Tetra Beta
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