Open

Released August 2022

Enhancements

The following enhancements and fixes were made to MyBridgePay in v2022.001. These changes were deployed in UAT/Cert on July 22nd, 2022 and are currently targeted for production deployment in the week of August 15th prior to 6 am ET.

❖ Threshold Controls

❖ TenderCard Gift Cards

❖ Voice Auth Capture Right

❖ Payments Accepted Checkboxes in Processor Setup

❖ Reseller and Sales Agent User Search 

Threshold Controls

Threshold controls are now available in MyBridgePay for each processor setup. This feature allows Reseller and Sales Agent users to set thresholds on each processor for individual transactions or for multiple transactions over a rolling 30-day period. Each option is explained below.

Accessing the Options

To access the Threshold Controls in MyBridgePay:

1. Click the "Account Management" tab

2. Navigate to the Merchant Account to edit

3. Click the "Processors" tab

4. Select the Processor to edit or setup a new one

5. Click the "Threshold Controls" tab

The following settings will not be available for editing.

Open

Options Explanation

Max Single Sale / Sale-Auth:
The dollar value maximum of a single sale or a Sale-Auth transaction. 
Enter the total amount allowed on a Single Sale/Sale-Auth. Any attempt to make a single Sale/Sale-Auth above the entered amount will result in a decline. 

Max Total Sales / Sale-Auths:
The rolling dollar value of all Sale, Sale-Auth open and captured transactions in a 30 day period (29 days prior to today’s date and includes today's transactions). Enter the total amount allowed on all Sale/Sale-Auths within a 30-day period. Any attempt to make multiple Sale/Sale-Auths that total above the entered amount will result in a decline. The 30-day period automatically renews each day within the MyBridgePay system. Renewal occurs at midnight Eastern Time. 

Max Single Refund:
The dollar value maximum of a single refund transaction.
Enter the total amount allowed on a single refund. Any attempt to make a single refund above the entered amount will result in a decline.  

Max Total Refunds:
The rolling dollar value of all refund transactions in a 30 day period (29 days prior to today’s date and includes today's transactions). Enter the total amount allowed on all refunds within a 30-day period. Any attempt to make multiple refunds that total above the entered amount will result in a decline. The 30-day period automatically renews within the MyBridgePay system, and is not based on a calendar month. Renewal occurs at midnight Eastern Time.

Notification Email 1:
This is a required field if any have been set. Enter the email address for a person or distribution group to receive threshold emails. An email is sent to this address for any Sale/Sale-Auth/Refund attempt that exceeds any threshold set. For Max Total Sale/Sale-Auth/Refunds, this address will receive an email when 10%, 1% and 0% of the Max Total entered is remaining. The email content and frequency cannot be changed.

Notification Email 2:
Enter the additional email address to receive the threshold emails. It follows the same rules as Notification Email 1 but this is not a required field.

Things to note:

• New BridgeComm API and MyBridgePay response codes for declines due to Single Sale/Refund and Total Sales/Refunds (rolling settlement volume being reached)

  • 30084- Transaction exceeds max single transaction threshold

  • 30085- Transaction exceeds max total threshold

• Recurring transaction totals are taken into consideration for any set single/total amount. Any recurring transaction that accedes a threshold will be declined. 

➩ Threshold Controls User Guide

TenderCard Gift Cards

TenderCard is now an available Gift Card processor in the BridgePay Gateway. Resellers will simply need to add TenderCard as a gift card processor in the MyBridgePay Boarding Portal. TenderCard will supply the merchant with a Connection String that is entered into the MyBridgePay Boarding Portal. A TenderCard merchant account will need to be setup with TenderCard. Resellers should reach out to TenderCard directly for assistance.

Account Management >> Navigate to Merchant Account >> Processors >> Create Processor

Things to note:

• Each Merchant Account can only have a single TID. This means that a single Merchant Account in the BridgePay Gateway cannot process to different TIDs. Additionally, multiple Merchant Accounts on the gateway cannot be programmed with the same connection string.

• ​​​​​​The connection string from TenderCard must be a “copy and paste” exactly as provided by TenderCard or the connection will fail and transactions will not process.

• Gift Card transactions are currently not supported in the MyBridgePay Virtual Terminal

• TenderCard can only be set-up or added to an existing merchant account via the MyBridgePay Boarding Portal. It cannot be setup via the Boarding API but will be available at a later time.

• Refunds are not supported for this Gift Card provider. You may add money back to an existing Gift Card or issue a new Gift Card for the total amount that should be returned to the customer. 

Reseller and Sales Agent User Search

Search and edit users from the Admin module. Reseller and Sales Agent users, if given the access to the Admin tab, can now search for users within their hierarchy and edit the users directly from the Admin module. Reseller and Sales Agent users will no longer need to navigate through the Account Management pages to edit different user types. To use, simply access the Admin module in the left navigation section and click on the Users tab. From here, search by username, user ID or Merchant Account Code. This feature makes it very easy to manage users.

To enable an "Admin Tab" for a user

1. Navigate to the Admin tab as a Reseller or a Sales Agent user

2. Add or edit a custom role by checking the "Admin Tab"

3. Save the custom role

4. Edit the Reseller or Sales Agent user to have access to the Admin tab

5. Add the custom role to the user and save

How to Search for a User

Reseller and Sales Agent users can easily search for users in their hierarchy. Enter text into any of the search fields and the page will automatically limit the results based on the entered text. You can also use the “Type” column to limit your results to a single user type. Below is an image of the search page for a reseller user and an explanation of each column.
 

Search Column Explanation

 User ID:

 The unique ID of each user.

 Username:

The username given during user creation.

Type:

The type of user. (Possible results: Reseller, SalesAgent, MerchantGroup, MerchantAccount).

SalesAgent:

Displays the name of the associated Sales Agent for the user if applicable.

Merchant Group:

Displays the name of the associated Merchant Group for the user if applicable.

Merchant Account:

Displays the name of the associated Merchant Account for the user if applicable.

Merchant Account Code:

Displays the ID of the associated Merchant Account for the user if applicable.

Locked Out:

This displays if the user is currently locked out or not. A checkmark displays if the user is currently locked out.
Users cannot be unlocked from this section. You must edit a user to lock or unlock the user.

How to Edit a User

If selected, the edit icon allows editing the specific user. The screen used in Account Management to edit users is displayed. Make any desired changes and save the user.

Things to Note:

• Reseller and Sale Agent users can access this feature if the "Admin Tab" right has been enabled in a role assigned to their user.

Voice Auth Capture Right

The “Voice Auth Capture” transaction type in the MyBridgePay Virtual Terminal will now be disabled by default and can now be enabled by user. Initially, this functionality was enabled for all users. If you wish to have the option appear in the MyBridgePay Virtual Terminal, please enable the new “Voice Auth Capture” right in the Admin module.

Create a Role that has the "Voice Auth Capture"enabled.

Assign the role to a user. This user will be able to see the "Voice Auth Capture" option in the Virtual Terminal transaction type dropdown menu. 

Things to Note:

• By default, this right is disabled for all users. To allow this transaction type, access must be added to the user(s).

Payment Accepted Checkboxes in Processor Setup

Resellers using the MyBridgePay Boarding Portal will now experience a more user-friendly set-up process for the card type’s acceptance section. Before this release, users who were setting up processor settings had to edit a string of letters to choose which card types they wished to allow. Now we have simplified this process by simply checking the box(es) to enable acceptance for the different card brands/types.

Things to Note:

• No changes were made to current processor settings. 

Fixes/Minor Enhancements

• Enhancements

  • Updated the Visa logo in the Virtual Terminal, Reports and Receipts per Visa's request.

  • Updated the receipts to only display the download/print/email icons if they are valid approvals/declines. Transaction errors will not provide these options, as the transaction is not saved into Reports.

• Fixes

  • ​ ​​​​​Resolved an issue where Virtual Terminal transactions that had the amount field filled out by chrome autofill caused the ID Tech Augusta card readers to not auto populate card data to the Virtual Terminal (ie: card number, expiration date). This was happening for both EMV and swiped transactions.

  • ​Resolved an issue where special characters were not being validated for the Business Name field in Account Management and the Role Name field in Admin // Roles.

    • Business Name accepted special characters: -/$#&"

    • Role Name accepted special characters: -_()

Supported Browsers in MyBridgePay
The following browsers are supported in MyBridgePay when using the latest versions:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox