Below you can find useful information about using PAX devices with BridgePay’s suite of products.

PayGuardian Cloud

Validating Device Configurations

UPP Configurations

While the device is on the Welcome Screen:

press the “0” key four times on the keypad (0000) to view the firmware/UPP configurations:

Communication Type

To view or modify the communication type configured on the terminal, follow the below steps:

1. Press 2634

2. Press “F”

3. Select “Tetra Admin”

4. Select “1 - Communication Type”

5. Select “2 - ETHERNET”

   1. PGC requires Ethernet

6. Select the Red X

7. Select "1 - Yes

These steps can be used to resolve the following errors:

• Connection error PCL Not initialized

TMS Address

To view or modify the TMS address configured on the terminal, follow the below steps:

1. Press 2634

2. Press “F”

3. Select “Tetra Admin”

4. Select “2 - Download Application”

5. Select “1 - Configure Download”

6. Confirm the TMS address matches one of the following for the intended environment:

   1. UAT: temterminalsnar01.preprod.icloud.ingenico.com

   2. PROD: temterminalsnar07.icloud.ingenico.com

Injected Keys

1. Press 2634

2. Press “F”

3. Press TSA

4. Press DUKPT KSM

   1. Slot 0 = Debit

   2. Slot 5 = BridgePay

PayGuardian Desktop

PayGuardian Ingenico Credit Card Terminal Connectivity Troubleshooting

• Double check after installation and use for troubleshooting with step one

• Troubleshoot if you lose connectivity

FIRST, try installing the newest Ingenico driver.  Make sure you uninstall the old driver first. This should also assist with the PayGuardian Terminal Update tool connectivity issues

If you are still experiencing terminal connectivity issues for PayGuardian Desktop or PayGuardian Web, this document should be able to assist with the resolution.

For further troubleshooting assistance contact our 24/7 Gateway Support - 866-322-9894 (option 1) - gateway.support@bridgepaynetwork.com

Restart the PayGuardian service

1. Go to “ All  Apps” Windows 10, “ All Programs” Windows 7 then scroll to the  PayGuardian folder and  select restart PayGuardian service"

Device Manager

1. Go to device manager and check under Ports (COM & LPT) double click on the ingenico device listed  ( if none is listed then Windows isn’t seeing the device  – try rebooting computer and the device)

2. Click on “ Force COM Port” and make sure that the “ Force COM Port Feature enabled checkbox” is checked and an 8 is in the bottom left box.

3. If the device or Ports (COM & LPT) are not there then check to be sure the ingenico 3.22 driver is installed and that the device is set to USB-CDC mode and it has UIA 19.20.2, RBA 23.0.44 firmware.

PayGuardian

1. Make sure that when  the device  is selected in PayGuardian “ Hardware” tab the Advanced is  set to Com 8 and saved for each line item then “ Save” at the bottom of the menu is selected. 

2. If it still doesn’t connect try unchecking “Contactless” in the “ Card Reader” Advanced menu option. Click “Save” in Advanced then “Save” at the bottom of the Hardware menu.

3. If still not connecting reboot computer and device and try to connect.

Validate TMS Configuration

Validate the TMS configuration of the device by following the below steps:

• Tetra Admin à Download Application à Configure Download

  1. Network type: ETHERNET

  2. Contract number:

  3. TMS address: temterminalsnar01.preprod.icloud.ingenico.com

  4. TCP port: 7003

Note: Contract number is left blank because serial number is the unique identifier.

Miscellaneous

1. If you can connect and download forms but payments (Swiping or EMV) do not work make sure the P2PE key is in slot 5. To check the injection slots see PayGuardian Installation Guide Appendix A2. If it is in slot 4 the “UIA Update Tool” is needed to update the data pack.

2. Make sure an AC power adapter is used to power the device.

3. If the device is showing up in System devices in Device Manager but it is set to USB-CDC then double click on the device entry and delete the driver.

4. If the device is plugged into the front port of the computer try moving it to a back port.Make sure a USB hub isn’t being used. 

5. If PayGuardian can be installed on another computer try connecting on a different PC. 

MyBridgePay Virtual Terminal

Currently you cannot use Ingenico devices from the MyBridgePay Virtual Terminal. There are future plans to develop this functionality. For now it is not available.