Introduction

BridgePay is excited to beta the Ingenico Tetra offering for our PayGuardian Cloud customers.

Ingenico Tetra with PayGuardian Cloud is a semi-integrated solution and requires integration to our PayGuardian Cloud API.
- Documentation/postman collection can be found here: PayGuardian Cloud
Ingenico Tetra devices that are currently supported are:
- Lane 3000
- Lane 5000
- Lane 7000
- Lane 8000
- Lane 3600 (coming soon)
The LINK and the MOVE devices are not supported with our initial implementation

Device Configuration

When ordering devices from distributors, please request the following configurations with your request:

BridgePay Keys
1. Ingenico Keys should be injected in the following slots:
  1. Slot 0 = Debit Key
    1. Not required if not processing debit
  2. Slot 5 = BridgePay Key
PayGuardian Cloud Tetra specific UPP
PayGuardian Cloud Tetra specific installation

Devices can be ordered from these distributors:
- The Phoenix Group
- JRS POS Depot
- additional distributors coming soon…

Boarding

When boarding a merchant intending to use PayGuardian Cloud with Tetra, the following process must be followed by the Reseller to configure the Tetra devices to function with PayGuardian Cloud:

For each merchant boarded, the following form must be completed per device and sent to TetraBoarding@bridgepaynetwork.com. All fields are required.
- Link to Form: https://www.dropbox.com/scl/fi/o9t321jvv2ao3rjupprp7/PayGuardian-Cloud-Ingenico-Lane-Device-Setup-Form.pdf?rlkey=yui8uelvgggx60fhprrekqrw8&dl=0
A response will be returned upon completion of boarding in our Hosted Estate Manager.

Download Process

Upon receipt of the terminals, a final download must be completed to ready the device for use with PayGuardian Cloud. The following instructions should be provided to the recipient of the terminals (merchant or reseller partner) to complete this final download:

Plug the device into power and Ethernet
- Wait for the boot process to complete
- Terminal should load to a Welcome payment screen
Connect the Device to Hosted Estate Manager for Download Management
- Press 2634
- Press “F”
- Select “Tetra Admin”
- Select “2 - Download Application”
- Select “2 - Start Download”
- For “Enter Package Name” hit the Green O key
- Download will take place
  - Note that the device will reboot multiple times during the download. Do not interrupt power or Ethernet connections.
Pair the device with PayGuardian Cloud following the process for Pairing with PayGuardian Cloud
- Use the GetPairingCode request to obtain a pairing code
- Enter the Pairing Code on the device
- Use the GetUUID request to retrieve the terminalID
Complete a transaction using the PayGuardian Cloud API with your terminalID

Beta Feedback

We would like to hear any/all feedback regarding your entire experience ordering/configuring/using the devices as you would in normal business operations.

All beta feedback should be submitted via email to TetraBoarding@bridgepaynetwork.com with the subject line: Tetra Beta