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PayGuardian Cloud PAX

The following information is needed in order to properly and effectively research/debug an issue.

Device S/N:
Device Firmware:
BroadPOS Manager Version:
BroadPOS BridgePay Version:
PayGuardian Cloud Version:
Injected Keys:
Merchant Account Code:
PAX Logs: LogCat or Detail logs will include the communication between the PayGuardian Application and BroadPOS BridgePay
Date/Time of the transaction with issue:
Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc
Detailed Explanation of the Issue Being Experienced:

PayGuardian Cloud Tetra

The following information is needed in order to properly and effectively research/debug an issue.

PayGuardian Desktop

The following information is needed in order to properly and effectively research/debug an issue.

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