PayGuardian Cloud PAX

The following information is needed in order to properly and effectively research/debug an issue.

• Device S/N:

• Device Firmware:

• BroadPOS Manager Version:

• BroadPOS BridgePay Version:

• PayGuardian Cloud Version:

• Injected Keys:

• Merchant Account Code:

• PAX Logs: LogCat or Detail logs will include the communication between the PayGuardian Application and BroadPOS BridgePay

• Date/Time of the transaction with issue:

• Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

• Detailed Explanation of the Issue Being Experienced:

• (Optional) Video of the issue occurring

PayGuardian Cloud Tetra

The following information is needed in order to properly and effectively research/debug an issue.

• 0000 Menu Version:

• 0000 Menu Tetra SDK:

• Injected Keys:

• Merchant Account Code:

• Date/Time of the transaction with issue:

• Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

• Detailed Explanation of the Issue Being Experienced:

• (Optional) Video of the issue occurring

PayGuardian Desktop

The following information is needed in order to properly and effectively research/debug an issue.

• PayGuardian Desktop Version used:

• 0000 Menu Version:

• 0000 Menu Tetra SDK:

• Injected Keys:

• Merchant Account Code:

• Date/Time of the transaction with issue:

• Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

• Detailed Explanation of the Issue Being Experienced:

• (Optional) Video of the issue occurring