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PayGuardian Cloud PAX

The following information is needed in order to properly and effectively research/debug an issue.

  • Device S/N:

    • Found on the back of your device

  • Device Firmware:

    • Found in PAXSTORE: Terminal Management >> Click Device >> App & Firmware Tab >> Installed Firmware section

  • BroadPOS Manager Version:

    • Found in PAXSTORE: Terminal Management >> Click Device >> App & Firmware Tab >> Installed Apps section

  • BroadPOS BridgePay Version:

    • Found in PAXSTORE: Terminal Management >> Click Device >> App & Firmware Tab >> Installed Apps section

  • PayGuardian Cloud Version:

    • Found in PAXSTORE: Terminal Management >> Click Device >> App & Firmware Tab >> Installed Apps section

  • Injected Keys:

    • Found in PAXSTORE: Terminal Management >> Click Device >> Basic Information Tab >> Terminal Details section >> View Details >> Click PED Key Status (green icon)

  • Merchant Account Code:

  • PAX Logs: LogCat or Detail logs will include the communication between the PayGuardian Application and BroadPOS BridgePay

  • Date/Time of the transaction with issue:

  • Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

  • Detailed Explanation of the Issue Being Experienced:

  • (Optional) Video of the issue occurring:

PayGuardian Cloud Tetra

The following information is needed in order to properly and effectively research/debug an issue.

  • 0000 Menu Version:

  • 0000 Menu Tetra SDK:

  • Injected Keys:

  • Merchant Account Code:

  • Date/Time of the transaction with issue:

  • Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

  • Detailed Explanation of the Issue Being Experienced:

  • (Optional) Video of the issue occurring:

PayGuardian Desktop

The following information is needed in order to properly and effectively research/debug an issue.

  • PayGuardian Desktop Version used:

  • 0000 Menu Version:

  • 0000 Menu Tetra SDK:

  • Injected Keys:

  • Merchant Account Code:

  • Date/Time of the transaction with issue:

  • Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc

  • Detailed Explanation of the Issue Being Experienced:

  • (Optional) Video of the issue occurring:

Table of Contents:

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