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PayGuardian Cloud PAX
The following information is needed in order to properly and effectively research/debug an issue.
Device S/N:
Device Firmware:
BroadPOS Manager Version:
BroadPOS BridgePay Version:
PayGuardian Cloud Version:
Injected Keys:
Merchant Account Code:
PAX Logs: LogCat or Detail logs will include the communication between the PayGuardian Application and BroadPOS BridgePay
Date/Time of the transaction with issue:
Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc
Detailed Explanation of the Issue Being Experienced:
(Optional) Video of the issue occurring
PayGuardian Cloud Tetra
The following information is needed in order to properly and effectively research/debug an issue.
0000 Menu Version:
0000 Menu Tetra SDK:
Injected Keys:
Merchant Account Code:
Date/Time of the transaction with issue:
Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc
Detailed Explanation of the Issue Being Experienced:
(Optional) Video of the issue occurring
PayGuardian Desktop
The following information is needed in order to properly and effectively research/debug an issue.
PayGuardian Desktop Version used:
0000 Menu Version:
0000 Menu Tetra SDK:
Injected Keys:
Merchant Account Code:
Date/Time of the transaction with issue:
Additional Transaction Info: Amount, Invoice#, EMV, Tap, Swipe, etc
Detailed Explanation of the Issue Being Experienced:
(Optional) Video of the issue occurring
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