Introduction

BridgePay is excited to beta the Ingenico Tetra offering for our announce PayGuardian Cloud customers. 

Tetra (Beta), a semi-integrated solution

joining our PayGuardian Cloud API with Ingenico Tetra payment terminals.

• Documentation

  /postman collection can be found here: PayGuardian Cloud

• Ingenico Tetra devices that are currently supported are:

  • Lane 3000

  • Lane 5000

  • Lane 7000

  • Lane 8000

  • Lane 3600

  • Link 2500

  • Move 5000

Device Configuration

When ordering devices from distributors, please request the following configurations with your request:

1. BridgePay Keys

   1. Ingenico Keys should be injected in the following slots:

      1. Slot 0 = Debit Key

         1. Not required if not processing debit

      2. Slot 5 = BridgePay Key

2. PayGuardian Cloud Tetra specific UPP

3. PayGuardian Cloud Tetra specific installation

• Devices can be ordered from these distributors:

  • Ingram Micro (Formerly: The Phoenix Group)

    • PCI Validated P2PE Orders must be ordered via Ingram Micro

    • Standard BridgePay Encryption Order can also be ordered from Ingram Micro

  • JRS POS Depot

    • Standard BridgePay Encryption Order can be ordered through JRS POS Depot

  • additional distributors coming soon…

Boarding

When boarding a merchant intending to use PayGuardian Cloud with Tetra, the following process must be followed by the Reseller to configure the Tetra devices to function with PayGuardian Cloud:

• For each merchant boarded, the following form must be completed per device and sent and Postman collections: PayGuardian Cloud

Device Configuration

• Devices can be ordered from these distributors:

  • The Phoenix Group (TPG), an Ingram Micro company

    • PCI-validated point-to-point encryption (P2PE)

    • Standard BridgePay end-to-end encryption (E2EE)

  • JR’s POS Depot

    • Standard BridgePay end-to-end encryption (E2EE)

  • Additional distributors coming soon

• When ordering devices from distributors, please include the following information with your request:

  • PayGuardian Cloud

    • State that the terminal must be configured for BridgePay’s PayGuardian Cloud solution

  • Ingenico Tetra device model

    • Lane/3000

    • Lane/3600

    • Lane/5000

    • Lane/7000

    • Lane/8000

    • Link/2500

    • Move/5000

  • Environment (select one)

    • Production

    • UAT

  • Key injection

    • Slot 0 (optional): Debit key (only needed if processing debit)

    • Slot 5 (required): BridgePay end-to-end encryption (E2EE) key

Download Files for Device Distributors

Ingenico Local Loading Tool (LLT)

Install LLT first. Use it to connect to the Ingenico Tetra device and install the PayGuardian Cloud Tetra package.

PayGuardian Cloud Tetra packages

Note: These are release packages. For debug versions, please contact TetraBoarding@bridgepaynetwork.com.

Production 1.31

UAT 1.31

Boarding

When boarding a merchant who intends to use PayGuardian Cloud Tetra, the Reseller must request device configuration from BridgePay, as the device serial number is required, as well as parameter defaults.

• Complete the following request form and return to TetraBoarding@bridgepaynetwork.com. All fields are required.

  • Link to Form: https://www.dropbox.com/scl/fi/o9t321jvv2ao3rjupprp7/PayGuardian-Cloud-Ingenico-Lane-Device-Setup-Form.pdf?rlkey=yui8uelvgggx60fhprrekqrw8&dl=0

  A response

  • View file
    name Bulk_Tetra_Terminal_Request_Form_2024.1.xlsx

• Confirmation will be returned upon completion of boarding in our Hosted Estate Manager.

Download & Pairing Process

Upon receipt of the terminals, a final download must be completed to ready the device for use with PayGuardian Cloud. The following instructions should be provided to the recipient of the terminals (merchant or reseller partner) to complete this final download:

• Plug the device into power and Ethernet

  • Wait for the boot process to complete

  • Terminal should load to a Welcome payment screen

• Connect the Device to Hosted Estate Manager for Download Management

  • Press 2634

  • Press “F”

  • Select “Tetra Admin”

  • Select “2 - Download Application”

  • Select “2 - Start Download”

  • For “Enter Package Name” hit the Green O key (there is no need to enter a name)

  • Download will take place

    • Note that the device will reboot multiple times during the download. Do not interrupt power or Ethernet connections.

• Pair the device with PayGuardian Cloud following the process for Pairing with PayGuardian Cloud

  • Use the GetPairingCode request to obtain a pairing code

  • Enter the Pairing Code on the device

  • Use the GetUUID request to retrieve the terminalID

• Complete a transaction using the PayGuardian Cloud API with your terminalID

Beta Feedback

We would like to hear any/all feedback regarding your entire experience ordering/configuring/using the devices as you would in normal business operations. 

All beta feedback should be submitted via email to TetraBoarding@bridgepaynetwork.com with the subject line: Tetra Beta

Download Files for Device Distributors

LLT

LLT Application Installer:

UPP

PayGuardian Tetra Applications

UAT

Lane 3000 UAT PayGuardian App: